It was a glitz and glamour when top global companies gathered for an evening of accolades as Frost and Sullivan a global growth consulting and market Intelligence Company held their Excellence in Best Practices Awards Banquet at the Royal Garden Palace Hotel in Kensington London, to recognize JNC and other Best Practices Award winners across 15 categories. The event follows their Growth Innovation and Leadership (GIL) event, an annual meeting that brings together a global network of today’s best thinkers, visionaries, and thought leaders to learn how to leverage innovation as a resource for addressing global challenges
Among companies like mobile communication giants Ericcson, and Motorola as well as Ciscso and Emerson Network Power, JNC International and two other Nigerian Companies were also recognized among the exclusive and distinguished group of Best Practices Award recipients.
JNC bagged the 2015 West African Frost & Sullivan Award for Customer Service Leadership.
Frost and Sullivan UK operations director Mr. Gary Jeffery acknowledged in his opening remarks that the purpose of the event was to recognize the companies’ outstanding accomplishments, while the award represents the unwavering commitment to excellence.
“JNCI has a two-domain work-frame, which consists of providing quality services in terms of internationally recognized brand products, as well as an international standard for training its employees and customers,” said Frost & Sullivan Research Analyst Saravanan Thangaraj. “With a strong and dedicated workforce that includes biomedical engineers, certified technicians, and experienced managers, JNCI has a solid strategy in place for providing better return on investment (ROI) and the best overall service to its customers.”
Speaking further, he stated “JNCI delivers the product solutions as desired by the customers. Its employees are experts in procurement and tendering. JNCI also maintains long-term partnerships and pursues customer satisfaction by offering complementary equipment upgrades. Another important benefit the company’s customers receive is interest-free credit during the purchase of medical equipment, along with a one-year manufacturer’s warranty and maintenance contract.
“These are crucial advantages in West Africa, where the latest medical technology has limited affordability, and healthcare providers and clinical labs usually have a once-off capital investment to purchase the necessary medical equipment,” noted Thangaraj.
While receiving the award, the MD/CEO JNC International Ltd, Mrs. Clare Omatseye stated ‘we are grateful and most honoured to receive this prestigious award as it is a recognition and reward for our firm resolve towards sustaining customer service excellence and continued drive for innovation. “This award will only further propel the company to do better and continually strive to remain” she said.
In addition to its widespread adoption by leading healthcare facilities as the preferred partner for medical equipment delivery, JNCI also prides itself on delivering sustainable, high-quality technologies. For example, in the computed tomography (CT) imaging segment, it recently installed and commissioned The Toshiba Aquilion One, 640-Slice CT and a Full System-integrated Modular Theatre Suite. These are firsts in West Africa. The major types of equipment provided by JNCI include medical and surgical endoscopy systems, picture archiving and communication system (PACS), anaesthesia systems, ambulances, ultrasound machines, X-rays, and automated infusion systems. JNCI has also added medical IT solutions to its portfolio, which is an extension of the company’s ever-evolving business.
Further, JNCI has 24×7 online and hotline services for customers. The company tracks customer feedback individually using specific software, which assists in delivering better and faster services.
Overall, the company has left nothing to chance in its march to become the best medical equipment provider in West Africa. The price-performance value and frictionless interaction it offers customers make it the worthy recipient of the 2015 West African Frost & Sullivan Award for Customer Service Leadership.
The event saw 37 top global companies receive awards in various categories such as Entrepreneurial Company of the year award and Product Leadership Award.
Pharmaceutical giant Fidson Healthcare Plc got the 2014 award for Growth Excellence Leadership, Pharmaceutical. ipNX was awarded with the 2014 Nigerian Competitive Strategy Innovation and Leadership Award, fibre-Optic Convergence Service.